Responsibilities and Duties

• Deliver exceptional service experience to our customers by sharing product knowledge, creating a memorable shopping experience and effectively managing complaints when they arise.
• Supporting the opening and closing of the store
• Inspire, excite and motivate the team by communicating product newness, deliver product knowledge and other product info to help drive sales
• Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
• Take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Ensuring store compliance with health and safety regulations
• Understanding security procedures, and playing an active role in preventing stock loss
• Assisting the management team in leading the team to meet KPIs for the store
• Monitor stock levels and purchases
• Deal with any customer complaints in a timely manner
• Ensure the store is clean and tidy and inspect all areas and report any issues that might arise
• Plan and oversee in-store promotional events or displays with our Marketing Team
• Assisting with store HR matters

Qualifications and Skills:

• A minimum of 3 years’ experience working in a retail environment within a senior or supervisory role.
• Excellent organizing and leadership skills
• Excellent customer management abilities
• Customer service-oriented with in-depth knowledge of basic business management processes
• Excellent communication and interpersonal skills
• Excellent commercial awareness
• Analytical mind and familiarity with data analysis principles
• Able to stay calm under pressure
• Good level of numeracy
• Able to solve problems and make decisions

Benefits:

• Discounts across a variety of stores
• 60% Staff Discount
• Corporate and Team Events
• Monthly Store Lunches
• Sick Pay
• Free Private Healthcare
• Enhanced Maternity/Paternity Leave
• Water Machine on Site
• Free Items

To apply for this job role please send us your most recent updated CV and portfolio to the email below.