WHAT IS OUR RETURNS POLICY?
- All UK customers must return their items within 14 working days of the date shown on the dispatch note.
- For all International customers, please return unsuitable items within 28 days of receiving your parcels.
- Return labels can be generated.
- Items must be unworn and unwashed.
- Items must have all tags attached.
- Items must be returned in their original packaging.
- Purchases made at Full Price will be refunded, we do not offer Exchanges.
- All customers must complete and insert the return slip when returning their items. If you have lost your return slip you can easily download another HERE
- UK customers can return items for free using our Returns Portal HERE
- Please include your order confirmation form with any returns to ensure your refund can be processed as quickly as possible.
- All items purchased in the sale department or purchased using a discount code or influencer code are ineligible for a refund and credit will be added to your account. This does not apply to the NHS code 'BLC30' or WELCOME10 or WELCOME15 or any Student discount code. These codes will be refunded to your chosen payment method. Any items purchased in an online sample sale are non refundable/ exchangeable due to nature of sample sale, this includes Limited Edition items (Boogi etc).
- Customs and duties may apply on international shipments.
CAN I EXCHANGE MY ITEM?
- No, if you decide it's not right in the first 14 days, you can return the item for a refund. If the item was purchased in sale you will receive a credit note.
- The following Terms and Conditions apply to all promotion codes or discount code offers.
- Discount Codes and offers are valid on full price items only unless otherwise advertised.
- Offers exclude all gift cards and other selected items.
- To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
- No cash or any other alternative will be given
- The discount codes cannot be used in conjunction with any other offer
- All purchases made using a voucher code will ineligible for a refund and credit will be added to your account which will expire in 6 months
- Your statutory rights as a consumer are not affected.
- Discount codes cannot be used in our Stores.
WHAT DO I DO IF MY ITEM IS FAULTY?
If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning.
HOW DO I RETURN?
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, but on occasions, it may take up to 14 working days for us to handle your return and a further 7 days for your refund to be processed.
I PURCHASED ONLINE, CAN I RETURN MY ITEM TO ONE OF YOUR RETAIL STORES?
Unfortunately not. All orders placed through our online store are required to be returned to the returns address below. An, in turn, all purchases made in our Trafford store will need to be returned back to their original point of sale
WHAT IS OUR RETURNS ADDRESS?
The Couture Club
Unit 03, Hill Street,
Ashton Under Lyne,
WHAT IS OUR CUSTOMER SERVICE EMAIL?
Our customer service email is firstname.lastname@example.org Please allow up to 48 hours for us to respond to your requests. For the quickest response time please email us directly at the email address above rather than any social media platforms.