If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning.
We aim to process your return ASAP, but on occasions, it may take up to 14 working days for us to handle your return and a further 7 days for your refund to be processed.
Unfortunately not. All orders placed through our online store are required to be returned to the returns address below. And in turn, all purchases made in our Trafford store will need to be returned back to their original point of sale
The Couture Club
40-42 Matthews St,
Manchester,
M12 5BB
Our customer service email is customer.services@thecoutureclub.co.uk Please allow up to 48 hours for us to respond to your requests. For the quickest response time please email us directly at the email address above rather than any social media platforms.